Payment Terms & Cancellation Policy

The information detailed below is Total Chauffeur Service’s statement of Payment Terms & Cancellation Policy.
You must agree to these Terms and Conditions before booking a Total Transportation Chauffeur. Any concerns must be made in writing prior to the use of any services provided by Total Transportation Limited.

UK Chauffeur Bookings - Payment Terms

On receipt of written client confirmation of chauffeur service bookings: Payment for chauffeur services can be made by all major credit and debit cards.
100% of full value of chauffeur service is payable 24 hours prior to commencement of service.
BACS payments are accepted up to seven days prior to service date, or CHAPS or same day Faster Payments transfers up to 24 hours prior to service commencement.
A credit card will also be required to pre-authorise any additional services utilised.

UK Chauffeur Bookings – Cancellation Policy

“At Disposal or Hourly Services”
Within 24 hours of service commencement – 50% Cancellation Fee
Within 12 hours of service commencement – 100% Cancellation Fee
Airport Transfer Services

UK or International Coach Booking – Payment Terms

On receipt of written client confirmation of coach bookings:
100% of full value of coach bookings is payable immediately **
** Payment can be made by BACS transfer or by all major credit and debit cards
** Coach bookings that have not been secured by receipt of full payment remain unconfirmed until such time as full payment is received
A credit card will also be required to pre-authorise any additional services utilised.
A credit card will also be required to pre-authorise any additional services utilised.

Coach Bookings – Cancellation Policy

Where coach bookings are canceled between 14 days and 7 days prior to the date of service:
50% cancellation fee is payable
Where coach bookings are canceled from 7 days to the date of service:
100% cancellation fee is payable

International Chauffeur Service Bookings – Payment Terms

On receipt of written client confirmation of chauffeur or coach service bookings:
Payment for chauffeur services can be made by all major credit and debit cards.
100% of full value of chauffeur service is payable 48 hours prior to commencement of service.
BACS payments are accepted up to seven days prior to service date, or CHAPS or same day Faster Payments transfers up to 48 hours prior to service commencement.
A credit card will also be required to pre-authorise any additional services utilised.

International Chauffeur Bookings – Cancellation Policy

“At Disposal or Hourly Services” – Within 24 hours of service commencement – 100% Cancellation Fee
Airport Transfer Services – Within 24 hours of service commencement – 100% Cancellation Fee

Event Transportation, Group Transport, Multi Movements – All Chauffeur or Coach Bookings – Payment Terms

On receipt of written client confirmation of event or group transportation:
Payment for event transportation services can be made by all major credit and debit cards or BACS transfer.
100% of estimated value of services is payable at time of booking confirmation.
A credit card will also be required to pre-authorise any additional services utilised.

Cancellation Policy

Where event or group bookings are cancelled between 14 days and 7 days prior to date of service: 50% cancellation fee is payable.
Where coach bookings are cancelled from 7 days to date of service: 100% cancellation fee is payable.